Shipping Policy

At GrowVita™, your satisfaction and wellness are at the heart of everything we do. Our goal is to ensure that your experience with us is smooth, transparent, and worry-free. Please read our shipping and return policy below.

📦 Shipping Policy

Processing Time

  • All orders are processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeframes

  • Standard Shipping: 3–5 working days
  • Please allow extra time during sales, holidays, or extreme weather events.

Shipping Rates
Shipping charges are calculated based on your delivery location and will be displayed at checkout.

Order Tracking
Once your order is dispatched, we’ll share a tracking number via SMS or call so you can follow its journey.

Delivery Delays
Unforeseen issues such as weather conditions, courier delays, or service disruptions may impact delivery time. We appreciate your patience and understanding in such cases.

Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please notify us within 7 days by contacting our customer care at:
📞 +92 3210666546
We will resolve the issue promptly, including replacement or refund where applicable.

🔁 Return & Refund Policy

We stand by the quality of our products, and your satisfaction is important to us. Here’s how our return process works:

Eligible Return Window

  • Returns or replacements must be claimed within 24–48 hours of receiving the product.
  • For damaged, incorrect, or incomplete items, please share proof (e.g., photos) with our customer support.

Condition-Based Refunds

  • If the product is damaged, defective, or not what you ordered, we’ll replace it free of charge.
  • If the product is accurate and undamaged but you still wish to return it, 25% of the item value will be deducted before the refund is processed.

Order Cancellation

  • Orders can be cancelled within 24–48 hours of placement.
  • Once shipped, the cancellation window closes and the order will follow the return process if needed.

How to Request a Return or Refund
To request a return, refund, or exchange, please contact:
📧 info.growvita@gmail.com
📞 +92 3210666546